Privacy Policy for Attics & Basements: 

Welcome to Attics & Basements, your go-to destination for vintage items! We are committed to protecting your privacy and ensuring a transparent and secure online shopping experience. By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Consent By accessing and using our website, you give your consent to the collection and use of your information as described in this Privacy Policy. We respect your privacy and are committed to safeguarding your personal data.

2. Information We Collect To enhance your shopping experience, we collect the following types of information:

• Personal Information: When you make a purchase, sign up for an account, or subscribe to our newsletter, we collect personal information such as your name, email address, shipping address, and payment information.
• Browsing Information: We automatically collect information about your visit to our website, to help us improve our services.

3. Use of Your Information We use the information we collect to:

• Process your orders and manage your account.
• Improve our website and tailor it to your preferences.
• Communicate with you about promotions, special offers, and new products.
• Conduct market research and analysis.

4. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You have the option to accept or decline cookies through your web browser settings.

5. Sharing Your Information We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except to trusted third parties who assist us in operating our website, conducting our business, or serving you, as long as those parties agree to keep this information confidential.

6. Third-Party Links Our website may include links to third-party websites. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

7. Your Data Protection Rights We respect your rights to control your personal data. You have the right to access, correct, or delete your personal information stored with us at any time.

8. Children’s Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to Our Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us If you have any questions about this Privacy Policy, please contact us at support@atticsandbasements.com

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

 If you would like to exercise any of these rights, please contact us.

Shipping Policy

At Attics and Basements, we take great care in packaging every item to ensure it arrives safely and in the condition described. Each order is handled with attention and respect for its unique history.

📦 Processing Times

• Standard orders ship within 3–5 business days.

• Custom orders (including engraving or special requests) are processed within 7–10 business days, unless otherwise noted during peak seasons.
  You’ll be notified if there are any delays.

🚚 Shipping Method

We ship primarily via USPS, but alternate carriers like UPS or FedEx may be used by request. Please make sure your shipping address is accurate at checkout — your order will be sent to the exact address provided.

✅ Insurance & Accountability

We highly recommend selecting a shipping option that includes insurance, even for lower-value items. This ensures accountability by the carrier (USPS, UPS, or FedEx) should any issue arise in transit.

Once your order is shipped, the responsibility transfers to the shipping carrier. Delivery times and delays are out of our control, and we cannot be held responsible for delays due to carrier issues or customs holdups.

🌎 International Orders

We are not liable for customs delays or issues that occur outside of the U.S. Once the package leaves our hands, it becomes the buyer’s responsibility to track its progress, communicate with their local carrier, and manage any import-related requirements.

Important Shipping Notes

• All sales are final on products purchased with a promo code or during a sale.

• Custom-made items are non-refundable, unless damaged or incorrect.

• If your package is returned to us as “unclaimed,” “undeliverable,” or due to an invalid address, you will need to pay for reshipment before we can send it again. No refunds will be issued in these cases.

🛠 Lost or Damaged Items & Insurance Claims

If your package is lost or arrives damaged:

• The customer must file a claim directly with the shipping carrier.

• If you need assistance, contact us — we’re happy to help you get started.

• Be sure to keep all packaging and the damaged item, as the post office may require them for reimbursement.

• Claims that are denied by the carrier are outside our control, but we’ll do our best to support you in the process.

🧡 A Final Note

We do our absolute best to describe each vintage item honestly and clearly, but as with all pre-loved pieces, small imperfections may exist. Please review all photos and descriptions carefully, and don’t hesitate to reach out with any questions before purchasing.

We are  here to help — contact us any time with concerns or questions.

Return and Refund Policy

Thank you for shopping at Attics and Basements. If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. Reach out to us if you have any questions.

Shop Policies

We also do our best to describe all our Vintage items from our finds. However we are human and sometimes, details can be overlooked, so that is why we try and photo as much as we can.

As with all our items these items are pre loved, so they are not in any way new, and may show wear and tear on them. That said, please make sure you do your part and look at ALL the pictures we have on the item.

If there is ANY doubt Please reach out so we may replace that doubt with assurance in that it is EXACTLY what you are wanting!

Please look at all pictures though and if you have ANY questions OR need further pics for clarifying, please contact us below and we will be happy to assist!

Unless we make the mistake- These one of a kind items are not returnable unless we were the ones to make the mistakes.

Return Period:

• Customers have 7 days from the date of receipt to initiate a return. If return is approved the customer is responsible for the shipping charges back to attics and basements. (unless it was our error)

Eligibility for Return:

• Products must be returned in their original condition,
• and in the same packaging as received.

Non-Returnable Items:

• Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Return Process:

1. Initiate a Return: Contact our customer service team via the provided contact methods to start the return process.
2. Approval and Return Label: After reviewing your return request, we will send an approval along with a prepaid return shipping label.
3. Shipping the Product Back: Package the product securely and attach the provided shipping label. The item must be shipped back within 7 days of receiving the label.

Refund Process:

• Upon receiving and inspecting the returned item, we will inform you whether your return is approved or rejected. Approved refunds will be processed to the original payment method within a specified number of days.

Exchanges:

• We offer exchanges for defective or damaged products that were NOT stated in the original listing . Contact us for an exchange request, and we will guide you through the process.

Shipping Costs:

• Return shipping costs will be covered by us if the product is defective or damaged. In other cases, customers are responsible for paying the return shipping costs, which are non-refundable.

Exceptions / Non-returnable Items:

• Certain types of items cannot be returned, like perishable goods (such as food or flowers), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Restocking Fee:

$7.00 USD

Refunds & Returns on Custom Vintage Orders

While most vintage items are sold as-is, we occasionally receive special requests for customization — such as personalized engraving — which are fulfilled through our sister site, Divine Designs, where all custom laser work is completed in-house.

Please note: customized vintage items are non-returnable and non-refundable, as they are made to order and tailored specifically for the customer. This includes any engraved, altered, or specially requested modifications.

Refunds or exchanges will only be considered if there was an error on our part.

We appreciate your understanding and are proud to offer custom additions that make your vintage finds even more meaningful — crafted with care by the Divine Designs team.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 HOURS without giving any reason for doing so.

Conditions for Returns

In order for the Goods to be eligible for a return, there has to be an error that was done on our end. If the order was made wrong we will correct and resend or refund. 

Terms and Conditions

1. Introduction
Welcome to Attics and Basements, your trusted source for rare and nostalgic vintage treasures. Please read these Terms and Conditions carefully before using our website. By accessing or using our website, you agree to be bound by these Terms.

2. User Registration
Some features of our site may require user registration. You agree to provide accurate, complete, and current information during registration. Accounts are non-transferable and are intended for individual use only.

3. Privacy Policy
By using our services, you also agree to our Privacy Policy. This policy outlines how we collect, use, and safeguard your information.

4. Product Listings
All items sold are vintage and may show signs of age, wear, or prior use. We do our best to accurately describe and photograph each item — including any imperfections. That said, if you’re unsure or curious about anything, please don’t hesitate to reach out! We love answering questions and want you to feel confident before purchasing.

5. Pricing
All prices are listed in USD and are subject to change without notice. Final totals at checkout include applicable taxes. Shipping costs are calculated separately — please refer to our Shipping Information for details.

6. Payments
We accept PayPal and all major credit cards. All transactions are secure and encrypted. Purchases will appear on your bank statement as “Attics and Basements.”

7. Cancellations, Returns & Refunds
Due to the unique and often one-of-a-kind nature of vintage items, all sales are final. Returns or refunds will only be considered if an item is significantly not as described or arrives damaged.
Please review our full Return Policy for more information.

Note: Custom requests or personalized vintage orders fulfilled through Divine Designs are not eligible for return unless the error is ours.

8. Shipping & Delivery
Most items ship within 3–5 business days. Custom-designed pieces may take 7–10 days before shipping. Delivery times vary by location. Visit our Shipping Info page for more details.

9. Intellectual Property
All site content — including text, images, logos, graphics, and software — is the property of Attics and Basements or its content providers and is protected under international copyright laws.

10. Limitation of Liability
Attics and Basements is not liable for damages resulting from the use of our site, products, or any shipping-related issues, including delays or damage during transit.

11. Amendments
We reserve the right to update these Terms at any time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our site constitutes agreement to the updated terms.

Contact Us

Have a question or concern? We’d love to help.
Click here to contact us or email: info@atticsandbasements.com

Cookies

We employ the use of cookies. By accessing attics and basements you agreed to use cookies in agreement with the Privacy Policy.

By using Attics and Basements website, you acknowledge and accept the use of “cookies,”  You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For more details about how we use cookies, please refer to our Cookie Policy [insert link to your Cookie Policy].

License

Unless otherwise stated, Attics and Basements and/or its licensors own the intellectual property rights for all material on attics website. All intellectual property rights are reserved. You may access this from attics and basements for your own personal use subjected to restrictions set in these terms and conditions.